FAQ Frequently Asked Questions

It seems like you are interested in buying a car warranty, but you may be confused about some terms and options. We understand that car warranties can be complicated, so we've created this FAQ page to provide you with clear explanations in simple language.

Clever Warranty Frequently Asked Questions

FAQ

What should I do if my car has a problem?

If you notice any faults in your car while driving, it is important to immediately stop driving the car to prevent further damage. You can easily get in touch with our Claims Team at cleverwarranty.com by logging in to your account and completing our online contact form. Our experienced claims team will guide you through the repair process.

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How do I make a claim?

To make a claim, please visit cleverwarranty.com and log in to your account. Once you're logged in, you can fill out the 'make a claim' form to inform us of your intention to make a claim. After submitting the form, please take your vehicle to a local VAT-registered independent repair shop for a diagnostic. Before any repairs are made, make sure to submit all the requested documents to the Clever Warranty Claims Team for evaluation. It's important to note that failing to provide the necessary documents may result in your claim being invalidated.

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Can I use my own garage for repairs?

Yes, If the car repair shop is VAT-registered and not a main dealer, you can take your car there to get it fixed. Independent garages usually charge less than main dealers. If you don't know any independent garages in your area, you can try using https://www.theaa.com/car-care/book/start. This website will help you find and book an appointment with a local independent garage.

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Do you have to inspect my car before I can make a claim?

In some circumstances, we may need to inspect your vehicle before your claim can be validated.

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My repairer is reluctant to deal with a warranty company?

We understand a lot of warranty companies have call centres based abroad and overly complicated claims processes. Ours is easy, and we pride ourselves on ensuring calls are answered by people in our UK-based call centre who can help and not by robots. We set out the costs claimable and offer written confirmation of the same, so there can be no confusion.

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Do I have to pay the garage myself and then claim back the costs from you?

No. We can pay the garage directly for the authorized sum via bank transfer.

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Does my warranty cover worn-out components?

No, it does not. No warranty can cover wearing or worn components on a used car. The warranty is not a reconditioning tool to replace things as they wear on your car, rather it will cover components that have physically broken or have a permanent electronic defect. Even a brand-new car warranty will not pay for normal wear and tear.

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Do I need to get my vehicle serviced?

Yes, You do. At the correct times/mileages in accordance with the manufacturer’s recommendations after you take delivery of the vehicle. We are not interested in the service history before you purchase it. The service does not have to be completed by a main dealer unless you want to maintain a full dealer history, but please ensure that you retain the relevant receipts as proof as you will need to provide an up-to-date service history if you make a claim.

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Does my warranty cover diagnostic charges?

The warranty does not cover plug-in diagnostic charges, as there are no set times for doing this. We do, however, cover physical dismantling charges in the event of a valid claim subject to the warranty maximum claim limit.

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Will I have to pay anything?

When your claim is authorized, this will be for a specific sum of money agreed with your repairing garage. You may have to pay any warranty excess and /or for the components that are not covered under the warranty, plus any amount over and above the claim limit of your warranty.

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Warranty refund?

There are no refunds on this Agreement after the first 14 days from purchase of the Vehicle.

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Is the warranty transferable?

A Clever Warranty, under certain circumstances, may be transferable. However, if you would like to protect your new investment against any unforeseen breakage, you should contact our Sales Team on 01202 618024 to confirm.

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Are any vehicles excluded from Clever Warranty plans?

Below is a list of vehicles that are not covered by our warranty plans.

High Value: Taxi/Minibus/Private Hire, Motorbike, all vehicles other than Range Rover, Land Rover, Maserati
Silver: Taxi/Minibus/Private Hire, Land Rover, Maserati
Gold: Taxi/Minibus/Private Hire, and Motorbikes
Platinum: Taxi/Minibus/Private Hire, Motorbike, Land Rove, Maserati
High Mileage: Taxi/Minibus/Private Hire, Motorbike, Land Rover, Maserati

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What isn't usually covered?

It is important to note that certain conditions may void your car warranty, and it is essential to be aware of these conditions to avoid any complications or misunderstandings. Firstly, it is imperative to understand that the warranty does not cover any pre-existing faults present when your plan commenced. Therefore, inspecting the car thoroughly before purchasing it to identify any existing issues is highly recommended. Additionally, the warranty does not cover damages caused by general wear and tear, which is the responsibility of the car owner to maintain. Furthermore, most used car warranties are not eligible once the car reaches 150,000 miles or the mileage limit specified in the warranty plan. It is also important to note that if the problem is covered by car insurance, you will not be able to claim on the car's warranty. Finally, it is a requirement of the warranty that any work done on the vehicle must be carried out in a VAT-registered garage.

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Our different levels of cover

Car Warranties

Car Warranties

Protect your vehicle with our range of comprehensive car warranty packages. Choose the level of coverage that best suits your needs from our Silver, Gold, Platinum, High Mileage, and High-Value options.

  • Silver
  • Gold
  • Platinum
  • High Mileage
  • High Value
Van Warranties

Van Warranties

This warranty is specifically designed to cover the unique needs and components of vans, 4x4s and pickups, ensuring they perform at their best in any condition.

  • Gold
EV and Hyybrid Warranties

EV & Hybrid Warranties

These warranty plans are meticulously crafted to ensure your EV or Hybrid remains in optimal condition, allowing you to drive with confidence and security.

  • EV Gold
  • EV Platinum
  • Hybrid Gold
  • Hybrid Platinum
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